Copyright

Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Spiral Pixel Design. All rights reserved. All other images are the copyright and/or trademark of the respective owners. Images, designs, and material are copyright of Spiral Pixel Design and may not be resold, added to clip art collections, as part of a gallery or template collections or redistributed in any manner without our express written permission. Please don’t link directly to these graphics! Upload them to your own web space. – Thank you.

Any other use of graphic material found on the site including mirroring or copying any part of the site is prohibited without the express written consent of Spiral Pixel Design or their authorized representatives. Visitors are permitted, and encouraged to link to this site. You are welcome to link to any page or section of our web site. Any form of reproduction, electronic or otherwise is strictly forbidden without prior written consent. If you have any questions about these terms, or would like information about licensing images and/or materials from Spiral Pixel Design please contact us.

Commercial Projects

If you would like to use any of the free downloads provided such as my Photoshop brushes or graphic sets for commercial uses, I accept a donation of £10.00 per set. Please contact us with your intended use before downloading or making a payment.

Spiral Pixel Design accepts donations to help fund the continued effort towards providing useful downloads that the design community can use repeatedly. Please send your donations via Paypal to info@spiralpixel.com

Privacy Policy

At this site, you can inquire about anything mentioned throughout the site or send your comments. The type of personally identifiable information that may be collected includes name and email address. Our sole purpose for collecting this information is to respond to your feedback or inquiry. We will not disclose or sell your personal data to any third parties.

Hosting

Whilst Spiral Pixel Design offers website and email hosting, no guarantees can be made as to the availability or interruption of this service and Spiral Pixel Design cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Where Spiral Pixel Design have agreed with the Client that Spiral Pixel Design will provide the hosting;
a) The Client agrees that liability will not be attributed to Spiral Pixel Design in the event of website down time or the inability to operate the webpages or website.
b) Where the Client is hosting the site the Client agrees that they are responsible for ensuring that their hosting environment is compatible with the code provided by Spiral Pixel Design.
c) If the client does not use Spiral Pixel Design hosting services, then the management and hosting of the domain name are the full responsibility of the client.
d) The fee payable to Spiral Pixel Design for hosting the website will be payable by the Client to Spiral Pixel Design on a rolling yearly contract.
e) In the event that Client fails to provide payment for the hosting within 30 working days following the date payment is due Spiral Pixel Design will suspend their site. We reserve the right to charge an administration fee of £50 for reactivating the website/hosting.
f) In the event that payment is not received and the site is suspended for a period of 60 days or more all files will be deleted and the site will be lost.
g) If the client does not wish to renew the hosting, files and associated data can be made available to the client fee free on request and the domain name can be transferred to the client’s registrar account. Should the client instruct us to upload and configure the site and domain name to a third party server this work will be subject to charge.

Hosting and Maintenance Cancellation

A new client’s web hosting contract may be cancelled up to 30 days after the account has been set up, a full refund will given minus an £10 administration fee.  After 30 days, neither a full or partial refund based on the remaining months of a year’s hosting fee can be given.

For existing customers cancellation of a hosting or maintenance account requires advance notice. Hosting accounts and maintenance accounts require 24 hour notice prior to the first (1st) day of the next billing cycle. Because web hosting services are provided on a yearly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if Client provides notice to terminate prior to the end of the billing cycle,  the remaining balance for that month will not be pro-rated or refunded. If Client has prepaid for services  twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund.

All accounts are cancelled as soon as the client submits the account cancellation request, at which time all remaining files in Client’s account will be deleted. Spiral Pixel Design will not be held responsible for any files deleted by Spiral Pixel Design on that day. The cancellation procedure is subject to change without notice.

You are welcome to take your site to another host/designer and as always we are happy to help and discuss via email. We offer a backup service should you wish to retain the files and database tables for your website. The cost of the backup service depends on the size and complexity of the website. Smaller static sites are free of charge but larger (eg WordPress CMS) sites will be quoted for. Generally, the cost of a CMS backup is £50.

Web Design

Since 2015, all website design projects Spiral Pixel Design are responsive and function across all platforms, mobile devices and varying screen resolutions. Web based content management systems are included as standard enabling you to update your website at any time, with no advanced programming knowledge required. We will give you training on how to add a post or a new page, and will never leave you to cope on your own! We can also update your website for you and are always happy to discuss your needs.

We can also work from CMS templates which help to keep the cost down for you. The template will be purchased and included in your bill. If you ever want to move the site away from us then you must purchase your own license code to continue using the theme. These are legal requirements required by ThemeForest.

We charge for the design and development of websites at various stages. We will design a site for your approval, working together at all stages. Once the design is approved and the home page is completed, a deposit will be due to confirm our working contract, this usually amounts to 25% or the amount we have agreed via our email discussion. The final payment is payable when the website is complete and ready to ‘go-live’. Your website will only be switched to ‘live’ mode when it has been paid for, in full. The initial deposit payment is non-refundable after Spiral Pixel Design has committed resource or completed research and/or design work on the client’s behalf.

We offer ‘unlimited design revisions’. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design revision period ends when the client accepts the design proposal and home page draft. Design changes beyond this point are subject to additional charges.

Spiral Pixel Design shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website will operate legally. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. Spiral Pixel Design reserve the right to remove any website from its servers if it has reason to believe that may be deemed offensive, illegal or in any way controversial.

In an event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work. The client may continue to use the commissioned website to promote the client’s company regardless if he/she chooses to continue further services with Spiral Pixel Design. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website/design development. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.

Domain Names and Links

If required, a domain name will be registered by Spiral Pixel Design on behalf of the client once we have received payment in full. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.

Domain names require yearly renewal and there is an associated fee for this. Any domain name renewal is the responsibility of the client. Spiral Pixel Design will attempt to contact the client by email up to 2 weeks in advance of a domain renewal being due. If the client doesn’t pay to renew their domain name, the domain name shall not be renewed.

We place a small text link on the footer of our client’s website that simply states the website was designed by Spiral Pixel Design and links to our company website. We then link back to your site from ours with a site description and any testimonial you would like to add.

Communication

Email is our primary method of contact with regard to all communication for your websites design and development. It is the client’s responsibility to inform us by email of any change in email address so we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address.

Emails

All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.

Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

Spiral Pixel Design offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein. Hosting are on shared servers hosted via third party providers. Spiral Pixel Design ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

Please note that Spiral Pixel Design reserves the right to change the terms and conditions without notice.

We are available between the hours of 10.30am and 7.00pm Monday – Friday. This excludes all bank holidays.

Would you like to buy our goods?

Our premium graphics and themes are available to download through Envato Marketplaces. We happily give free support for all purchased files, and can also customize your chosen template for you.

Please contact Jo through her profile page on either ThemeForest or GraphicRiver. Unfortunately, we are unable to reply to any requests sent through this website in regards to our themes due to illegal downloads and unscrupulous people wanting help without first buying our work!

big_bearHow to purchase items

Step 1: Sign In or Sign Up – In order to purchase an item, you need to be a member of the marketplaces and be logged in. If you have previously signed up, simply enter your login credentials at the top of the page and hit the Sign In button. Otherwise go to the Sign Up page and complete the form. Signing up only takes a minute and you’ll be sent a verification email. Joining one marketplace automatically gives you member access to all Envato Marketplaces. You can contact authors, make comments on items, and participate in the forums too.

Step 2: Purchase – There are two purchase options: Buy Now or Prepaid Credits. Select the option that suits you, and complete the purchase.
Purchases are available through credit/debit card (Buy Now only), PayPal, or Moneybookers.

Step 3: Download Your Item – Simply click My Account at the top of the page, then click Downloads. There you should see a list of all the items you’ve bought. Just click the Download button next to the item to download it.

Support for items includes:

  • Responding to questions or problems regarding the item and its features.
  • General support is offered through the item’s comments.
  • More detailed help is offered through the contact form on my profile page.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.

Item support does not include:

  • Free customization and installation services.
  • Support for third party software and plug-ins.
  • Requests to edit or debug your site.
  • Requests to fix issues on your edited website which are not present on our online demo.